Customer Reviews & Stories

I was very satisfied with the work done on my 2011 Honda Civic.The staff was very friendly and made everything easy for me! They let me have a free courtesy car and so I was able to get around while my car was in the sho p. Very impressed on the work they did on my car. I also got a little gift waiting in my car when it was all done. I would recommend this repair shop to everyone. Top service and top quality work.

— Yelp Review

I brought my Jeep here due to vandalism - And was really impressed with the service. Jen was great,and kept me informed throughout the process. They even detailed the car inside and out before giving it back to me - Highly recommended!

— Yelp Review

DB and the gang at 24 Hour Collision are both amazing at what they do and very pleasant to deal with. No unnecessary work or dishonesty here. My family all bring their vehicles here because we know we can trust them to do a quality, honest job. Thank you for taking such good care of us and our cars!

— Yelp Review

Just got my Cadillac DTS repaired by DB at 24 Hr Collision and it looks good as new. However wasn't the first time I have utilized his services for auto body repairs. 

I am forever a loyal customer of this establishment simply due to the fact that whenever I need something done, it gets done on time and DB gets it done right. The shop is a family business and so you are dealing directly with the owners, owners care for their customers. Try them out, your business will be appreciated. 

I highly recommend him for any collision repair services.

— Yelp Review

They guys were fantastic. My car was repaired beautifully and their customer service was top notch!I highly recommend them.

— Yelp Review

This place is great!  I've been using them for the past few years.  The staff are so nice and they always keep me updated with the work.  My car is always clean and they even include a goodie bag when the service is complete.  Highly recommended!

— Yelp Review

They are by far the best Autobody shop I have encountered. They treat you like Royalty and also did a good job on my car. Thank you guys!

— Yelp Review

Thank You 24 hr Collision for the good Service, even though my car got total loss. Thanks for the courtesy car and many thanks to Charm.🙏

— Google Review

Charmaine Basco is the best! Thank you so much for the good service. 👍

— Google Review

Exceptional service & takes care of all the needed work. Very good customer service thank you team for the great job.

— Google Review

I had a wonderful experience with 24 Hr collision. I was able to get my Jeep in ASAP- they do provide a courtesy vehicle. The repairs were done in a timely manner. I am very happy with the work done. I communicated with Charm who works at the front desk. She is lovely- and provides a cell number to text which was super convenient. She was in touch with me numerous times throughout the week with my vehicle in the shop. I would highly recommend this business and will use them again in the future. Thank you!

— Google Review

Charm is excellent in dealing with the customer. Place are clean and in good location. Service is fast and efficient.

Thank you for fixing my car.

— Google Review

Curtis and professional service. Quick and expedient.

— Google Review

Thankyou for the amazing job you have done for my car, really appreciate your efforts and customer service of your team at surrey was awesome, big thanks for the Beautiful car you provided us as courtesy car, I will highly recommend your company to all the customers

— Google Review

This is the place I go when my vehicles need body damage repairs. It’s always been a great experience. Courtesy cars available, prompt and professional service, highly recommended

— Google Review

Sent my car in for repairs after being crashed in to, excellent customer service provided.

They gave me a courtesy car as well which was extremely helpful due to my travel distance to and from work each day.

The car came back looking grand new, washed, waxed and shiny!

I'd highly recommend.

— Google Review

My back(driver side) left corner was damaged after a hit and run collision so they gave me a courtesy car for the week while my car was being repaired.. (beautiful courtesy car) and such nice service from the staff… after getting my car back all the damage from that accident was gone, i feel so happy to have my car back in good condition(the way it was before the accident with no dents or damage) and the staff power cleaned the inside of my car very well free of charge so im so grateful for picking them for my car repairs 🙏🏽💜

— Google Review

Very good service and very polite workers.

— Google Review

Very friendly and professional. Definitely went the extra mile to ensure the customer was happy. The work was excellent and got my car back in a timely manner.

— Google Review

I recently had my car repaired at this body shop. Service was very good and the loaner car that I got was new, clean and reliable. They did a good job with the repairs and they kept me updated every step of the way. Thank you

— Google Review

The total experience was amazing and Charm’s attention is amazing, keeping me posted of important details of my car. I will definitely recommend this place for any service.

— Google Review

Charm so nice and gave me professional advice, they did really good job, super friendly and professional service.

— Google Review

Very good service. Staff was friendly and helpful. Someone hit and run my car. They did a fantastic job, car looks great. And they cleaned it inside and out. Thank you. Also was very quick. Would definitely go there again.

— Google Review

Great service from start to finish. Charm made sure to communicate with me through the entire process with updates. Was very happy with the word done and even more pleasantly happy(more...)

— Google Review

Thanks for fixing my Rover!!! [🥰][⭐️][⭐️][⭐️][⭐️][⭐️]

— Facebook Review

Great service and very friendly and efficient staffs.

— Facebook Review

I really appreciate their job, fast and quality work.[😘][😘][😘]

— Facebook Review

Really good customer service good communication and overall great work repairing my car thank you

— Google User Review

Great service, kept me informed with regular updates while car was being fixed.

— Google User Review

Excellent service! Charm helped me and her service was fast and simple! Had my bumper and few other things replaced. They have done really good job I must say. They cleaned exterior and interior as complementary service. A courtesy vehicle was provided as well so I was not worried about time but still they turned around fast.

— Google User Review

The staff were so friendly and welcoming from the moment I arrived. They kept me up to date with how the work on my car was progressing. I was happy that the work was quick and was pleasantly surprised that they cleaned my car inside and out. My experience was above and beyond!

— Google User Review

Would recommend this place. Charm's service was prompt and courteous. I appreciated the updates via text regarding my vehicle.

— Google User Review

Excellent job, Thanks to bring me such a quality service!

— Google User Review

They were fantastic. I has a tight deadline I needed my car repaired for and they worked with me to make sure it was ready in time (and it was actually ready early). Will return.

— Google User Review

Excellent customer service. Quick, easy, and always kept me informed!

— Google User Review

I was so impressed with the level of customer service this garage provided. Text messages with progress updates, an excellent courtesy car and I was delighted to get my vehicle back fully detailed! I’d recommend this garage to anyone needing repair. So refreshing to experience this level of care and respect.

— Google User Review

I came all the way over from the Sunshine Coast to get my car repaired and it was definitely worth it !!! They got me in two days after my accident with a loaner car !!! Would have taken 6 months on the Sunshine Coast !! Amazing customer service ! Charm you are fabulous !!! My car looks amazing !! Thank you for everything !!!

— Google User Review

What a great place to leave your car to be repaired ! 24hr Collision Centre made sure my vehicle would look exactly like how it was BEFORE the accident. Furthermore, they even gave my car an interior/exterior detail while they finished up with repairing the car. I would highly recommend them and would definitely come back here for any other repair. Thank you to Charm and the rest of the team

— Google User Review

Great customer service. Attention to detail is on point. Highly recommended.

— Google User Review

6 stars. I can't express how professional and helpful Charm and the staff were. They walked me through the process, kept me updated, and went above and beyond washing my car and fixing a few minor things outside their scope of work.

Don't take your vehicle anywhere else, this is the spot!!

— Google User Review

Charm and his team are amazing! We brought our 2014 BMW X5 in filled with dirt & dust. When we picked it up, it was like picking up our car fresh from the dealership - it was squeaky clean & smelled soooo great! What a team of professional & friendly staffs!! Appreciate you so much, Charm! To many more businesses together in the future!

— Google User Review

Excellent service at 24 hr collision! The staff are friendly and make you feel at ease esp Charm, she’s very knowledgeable and always go above and beyond.

— Google User Review

Very good service and friendly staff.

They have provided courtesy car a month (until my car getting fixed. ) Overall I am happy with their service and I would strongly recommend 24 Hr Collision Center.

— Google User Review

Charm was so charming! Great work on the car too…

— Google User Review

Above and Beyond is an understatement. The most recent visit reminds me why I don’t go anywhere else. Thank you DB and the team for making my car looking (and smelling) brand new again. Don’t look anywhere else, people. They may underpromise, but they sure as hell over delivered !! Stunned by their Service . The great reviews don’t lie

— Google User Review

Its the best place to go to my wholr family goes here.. Charm is the best she went beyond and got my truck fixed as soon as she could because i needed it in a week.. definitely recommend this place staff is SUPER nice and good service clean job!!

— Google User Review

Very good friendly prompt service. Charm was very helpful!

Thank you!

— Google User Review

Great service! Great communication! I appreciate the check-ins and updates they send as they work on your car. I love the extra care they give you as a customer. I drove away very happy and satisfied.

— Google User Review

Extremely happy with the bodywork repairs to our EV. The attention to detail was a pleasant surprise. Supply chain issues delayed the replacement parts for months at no fault of the body shop. A clean reliable complimentary courtesy car kept us mobile the entire time our car was at the shop. Charm was always quick to respond and send updates along the way. Once the parts arrived our vehicle was ready in 1 week. 24hr collision is well organized and very professional in the way they handle customers.

— Google User Review

Charm’s service was exceptional! Rapairs done was great and exceeded expectations. Took my car back like brand new!

— Google User Reveiw

Great staff, the staff were friendly and honest and had our vehicle back within a reasonable time. The estimator was amazing and open she is the best!!!

— Google User Review

Truly impressed with Charmaine updating me with the status of the repair all the time. Thank you very much.

— Google User Review

I took my car for repair under ICBC claim. Phenomenal service and highly recommended. They also took care of a small body damage which was not included in the claim and deep cleaned the interior as well. Drop off and pick up at rental car service was also provided.

— Google User Review

I went to 24 HR for some damage on my hood. Overall I had an amazing experience. The staff was friendly and welcoming. Charm offered me great customer service and was very knowledgeable and helpful for any questions I had. They did an amazing job reparing my damage and returned my car super shiny and clean inside. The courtesy I was given was clean and easy to drive. Thank you Charm and the staff at 24 Hr Collision!

— Google User Review

Yeah just went in to get my car look at because of side swipe charm was the man gave my car a nice wipe down and made it look new. Nice customer service

— Google User Review

The quality of work done on my vehicle is very satisfactory and the front office staffs are courteous and friendly.

— Google User Review